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CANCELLATION & RETURNS

Can i cancel the order?

For Furniture/Lighting/Mattress - Cancellations are not permitted once the order is placed. In case of anyexception, please speak to our customer care and they will assist you in the best possible way. No refundwill be made in case of cancellations for Part Payment orders that contain products from Furniture/Lighting/Mattress categories; the advance amount will be forfeited as cancellation charges.

For Others:

Cancellations on categories (other than furniture/Lighting/Mattress) are possible only until the pre-shippingstage; please contact our customer care team to assist you for the same.

How to i initiate the return process?

Please contact our Customer Care team to initiate the return process. You can contact us by either sendingan email to info@merapack.com or calling us at +91-9599299226  (10 AM - 7 PM). Click here to read our Returns Policy.

Please do not return products without first speaking to a representative at merapack.com. Products returned without our knowledge will be returned to the customer, and we will not be able to process a refund.

Who pay the courier charges in case of product return?

We have our Reverse Pick up facilities in selected locations wherein your items can be picked up from our end and the same is absolutely free of cost. In case you need to send the product yourself, kindly ensure that you use a track-able shipping method (e.g. First Flight, Blue Dart). Shipping cost for all approved reverse pick up cases will be reimbursed to 10% of selling price or the actual cost, whichever is lower.

Reimbursement will be in the form of a gift voucher which can be redeemed during your future purchases with us anytime within 30 days.

For all return shipments, please send an email to info@merapack.com ;with your order details and the tracking ID. Please call our customer service centre on +91-9599299226 (10 AM - 7 PM) for further queries.

What is the return notice period?

Returns for Furniture, Mattresses and Lighting category will be accepted only for Damaged/ Defective products. Refund will be provided only in case replacement for the same product is not available.

Please notify us of receipt of a Damaged/ Defective product maximum within 48 hours of delivery.

Please do not accept any products with damaged/ tampered packaging (excludes normal wear & tear and markings on the outer surface of the package, acceptable in the transit process).

Are there any conditions placed on returning a product?

The returned product should be unused, in its original packaging, and in the same condition as you received the product.

Every product and package is labelled with a serial number. This serial number must be readable and un- tampered on return.

Returns for Furniture/ Lighting/Mattress category will be accepted only for damaged/ defective products.

You will need to inform us of any damages/ defects within 48 hours of delivery of the product, in order to receive the replacement.

What can lead to cancellation of my order?

 When a product is rejected in our Quality Check process.

 When the product stock is exhausted with our vendors.

 When our logistic partners are unable to deliver to the desired delivery location.

How do i return a product to merapack.com?

If you wish to return any product, please inform a customer care representative at merapack.com. Products returned without our knowledge will be returned to the customer, and we will not be able to process the request.

To return a product as per our return policy, please log in a request with our Customer Care team, either by sending an email to info@merapack.com ;or calling us at +91 9599299226 (10 AM - 7 PM). Once a return request is authorized and approved from our end, we will pick up the product ourselves. In locations where we do

not have our Reverse Pickup services, please ship the product in a transit worthy packaging and we will intimate you to where to ship the product back.

What if the packing of the product is damaged upon delivery?

If you discover that the product packaging has been opened or is damaged, please do not accept the package and immediately notify our Customer Care team. We will offer a full refund, or send a replacement product, depending on your preference and product availability.

What if the product has missing parts or defects?

If you have received your product with missing parts, defects or accessories, immediately notify our Customer Care team. A replacement will be sent over to you as soon as possible. You will need to inform us of any missing parts/ defects within 48 hours of delivery of the product, in order to receive the

replacement.

Can i return a product that is found to be faulty upon use?

Some merapack.com products have an additional warranty period offered by the manufacturer. If after using such a product, you identify any flaw or manufacturing defect, please check the manufacturer's warranty document shipped with the product and contact them directly (Call Centres/ accredited Technical Assistance centres).

If you are unable to contact the manufacturer, please get in touch with our Customer Care representative.

We will be happy to get in touch with the manufacturer on your behalf and facilitate a resolution. (This only applies in cases where the manufacturer provides such a warranty)